AAL were absolutely brilliant. My daughter's shower sling ripped, so I was desperate to get a replacement, so I rang AAL told them what had happened, they bent over backwards to help us, they contacted the manufacturers and told them our story and our desperation, they were doing a stock take, but despite that, they sent it to me WITHIN 48 hours, it was here.....perfect service. I am so very grateful to AAL and Joerns for their help. Now plan to buy 2 more shower slings as spares....just in case......